Delivery Information
How long can I expect to wait for my order to be processed?
Most orders are simple and straight forward. We will endeavour to make and ship those orders within 7 days of receiving the order. If for some reason (eg illness or family emergency) we cannot fulfill this pledge we will email you to let you know.
As we offer a highly personalised service, we may get in touch with you to discuss your order so we can get it as perfect as you’d like. Although we’ll get through this process as quickly as possible, this could add a few hours or an extra day or two to the whole process (depending on how quickly our chats go).
How much is shipping and why am I being charged this?
We strongly believe in not ripping our customers off. We want to give you a good product at a fair price.
At present we send everything by Royal Mail 2nd class or 48 hour tracked in an effort to keep costs down for you as much as possible. We continually review shipping costs and will do our very best to find savings and pass them onto our customers.
We list our products at their price and then list the shipping cost separately so you can see what we charge and what the parcel companies charge. We feel that this is important as, for example, if you order a t-shirt from us, we want you to see what we charge – which covers the actual garment, all the materials, ink, packaging, time and effort – completely separate from the shipping costs. As most of our customers buy multiple items at a time this means you get better value for money than if we “built in” the shipping cost to the item cost.
Can I collect from your shop?
No – we don’t have one. We sell all of our products online. Skipping the bit where we have to pay £1000 rent every month allows us to sell products at a lower price. Its good for us and good for you (and the Royal Mail).
Can I pay for 1st class post?
Yes. If you really need something making quickly and are willing to pay for the extra postage, get in touch with us and we’ll try to arrange this for you.
PLEASE NOTE that we can only make something and ship it quickly if we have what you want in stock. We’ll always do our best to accommodate your wishes though so give us a shout if you have any queries.
Do we offer free delivery?
No. We may sometimes offer a discount code though so please follow us on social media to make sure you don’t miss out.
Do you deliver outside of the UK?
No. Due to EU/Brexit rules there are lots of hoops to jump through to be able to sell to the EU (and as a result Northern Ireland too). Selling further afield eg America is technically possible but the shipping costs change so often its a nightmare to keep track. At the moment it’s too much paperwork for us to deal with!