PMP is made up of Mrs PMP (Julie) and Mr PMP (Martin) a “happily” married couple from Sunderland. We set up PMP as a hobby and have managed to turn it (along with a few other little projects) into a full time job thanks to all our lovely customers. We work from home and do all of our sales online.

PMPHQ is in (not so) Sunny Sunderland but we deliver all over the UK….except for NI which we’ve had to stop delivering to due to annoying EU/Brexit rules.

Yes, we started selling in 2017 via Facebook messenger and if you pop over there you can see our glowing reviews. We also have a 5 star rating on Etsy which is quite an achievement.  You’ll always get the best prices here on our website though as we don’t have to pay fees or for adverts!

We make lots of things as you can see by looking around our shop. We are also adding new items all of the time. As we make everything ourselves we can be super flexible. So if one of our tshirt designs is perfect for your friend but you’re worried about getting the wrong size just ask us to put it on a tote bag instead. Or if you want something that you can’t see on our shop just drop us a message to see if we can make it.

We have a lot of our own designs which you can choose from or you can send in your own design/idea. Everything is made to order so our designs can be altered to incorporate your own ideas. So if for example we have a design about loving football but you actually love cricket we can alter the design, just ask. We’ve had customers send in their own drawings to be put onto t shirts and we’ve also had customers request “a happy looking duck”. We can work with you to get the perfect design, and its all part of the service, no extra design fees.

Every item has the sizing information in the product description but for a bit more detail look at our size guide page here. We hope to add more images, videos and information soon.

We keep our prices super low so that you’re always getting a great price.  If you are ordering over 20 of the same item then contact us first to see if we can give you a little discount.

Occasionally we may give out discount codes via our social media so keep an eye out on Facebook and Insta. 

Find the item you want, pop it in your basket then head to our secure checkout to pay. 

Times vary depending on what you’re ordering and our workload however we aim to get everything made and in the post within 7 days. Please check the information on the individual listings.  Feel free to contact us with details of what you’d like to order (item, size, colour etc) and we will tell you exactly when we can have it made by.

We use Royal Mail for all of our deliveries. For small items (eg slippers) we send by regular 2nd class post this is £1.60. We send everything else via tracked 48hour which is £3 for a large letter (e.g. 1 tshirt) or £4 for a parcel. If it’s an oversized parcel (e.g. over 10 hoodies) we charge £8 towards the delivery cost.

A lot of places give “free” postage but they’ve actually included it in the item price. So we’ve decided that rather than putting the cost of everything up to cover postage we’ll just charge for what you use.  As most of our customers buy multiple items at a time it works out much better for you.

This should be automatically included in your ‘it’s on its way’ email we send you. If you cannot see it/find it, email us with your order number and we’ll find it for you.  Remember small items like socks, slippers, tote bags and decals are send as regular letters so won’t have tracking information.

We get it – sometimes minds (or spellings!) change. Because everything we make is custom, it really depends on where we are in the process. We’ll always do our best to help, so if we can make a change or cancel, we will.

If we’ve already started on a personalised item, unfortunately we can’t offer a refund – but if you spot a mistake or want to tweak something, get in touch ASAP.

⚡ For urgent changes, WhatsApp is your best bet – just send us a message with your order number and say you need to make a change. You can follow up with the details later, but at least we can pause production before it’s too late. Don’t worry if it’s the middle of the night, the business phone is only switched on when we’re in the office.

Personalised items can’t be returned unless they are faulty so as almost everything we make is made to order you need to make sure you pick the correct size and give us the correct spelling when ordering. If you have any questions about sizing please ask before ordering. When you receive your item we want you to look at it and say “wow that’s proper mint!” so if you have any problem with your order please get in touch straight away so that we can try and fix it. 

We do ask questions and may request photos, this isn’t because we think you are lying about damage/faults it’s just so we can understand what has gone wrong so that it doesn’t happen again.  

Very! We only use PayPal and Stripe to handle our transactions and we take security very seriously. We keep all our software up to date and pay for extra security measures on our website. One of these features is visible to you now – at the top of your browser you should see the padlock icon – this means it is a secure encrypted connection. As a general rule, only shop online with stores who have this in place!

Go for it! Use the contact us button to ask whatever question you want and we promise not to laugh….well we might laugh but we promise not to be mean even if it’s a really daft question.