Returns Policy

 

Returns Policy

We want you to love your purchase – but if something isn’t quite right, we’re here to help.

Returns

If you’d like to return an item, please notify us within 14 days of receiving your order. You then have a further 14 days to return the item to us.

To be eligible for a return, your item must be in its original, unworn condition, with any tags or packaging included.

Please note:
Customers are responsible for covering the cost of return postage. We recommend using a tracked service, as we can’t be held responsible for items lost in transit.

Refunds & Exchanges

Once we receive the returned item and confirm it is in its original condition, we’ll process your refund or exchange within 3–5 working days.

Refunds will be issued to your original payment method. If you’ve requested an exchange, we’ll ship the replacement item as soon as possible after processing.

Important Notes

  • Custom or made-to-order items may not be eligible for return unless faulty.

  • We do not refund original delivery charges unless the item is faulty or incorrect.

  • Items returned in a used or damaged condition may not be eligible for a full refund.

If you have any questions or need help with a return, please contact us via our [Contact Page / email address].